SHIPPING

1 – SHIPPING

Shipments are made to mainland Spain, Portugal, and the Balearic Islands and costs vary depending on the size of the product and the number of units.

To send custom-made products or large orders, send an email to ventas@arenaa.es

For shipments to the Canary Islands, Ceuta and Melilla, send an email before placing your order to ventas@arenaa.es

For shipments abroad, check section 6 shipments abroad (DELIVERY ABROAD).

Shipments to mainland Spain, the Balearic Islands and Portugal arrive in 5 to 20 business days.

2 – SHIPPING COST:

– Small products (ceramic wall lights, table lamps, etc.): up to 6-8 units 15 euros per order.

– Medium products (chairs, coffee tables, side tables, etc.): 30 euros per unit.

Large products (dining tables, custom tables, etc.): 45 euros per unit to Spain, 75 euros to Portugal and the Balearic Islands.

Special large products (mirrors, marble tables, etc.): 75-100 euros per unit.

Shipping costs are charged when the product is returned.

3 – RECEIPT OF SHIPMENT

The courier company usually delivers during business hours, so if you have any time preferences for delivery, you can tell us in the order comment and we will try to comply.

The order will be delivered to the requested address. Therefore, you can choose the place you prefer for the reception.

4 – RECEPTION TIME: 5/20 days

The delivery time for our orders is 5/20 working days.

In some cases such as holidays and vacations or depending on the manufacturing time of the design, the delivery time may vary. In any case, our staff will contact you to give you a solution and to inform you of the delivery time, which will always be the fastest possible.

5 – ORDER TRACKING

In your created account you can check the status of your order. In addition, Arenaa will send an order confirmation email and another email when your order is going to leave for your home.

6 – SHIPMENTS ABROAD / DELIVERY ABROAD

For delivery abroad, international shipments are sent to the following countries: Germany, Austria, Denmark, France, Netherlands, Italy, Luxembourg, Poland, Belgium, Czech Republic and Switzerland. You must pay by Credit card or by Paypal. The Cash on delivery option is not allowed to deliver abroad. The delivery time in European countries is about 20/30 business days . The exchanges and returns are not allowed to delivery abroad. The shipping price for these European countries is 20 euros more per order following the second point. Prior to ordering your products to a different country, please contact us at:trabajos@arenaa.es. If you have any doubt, do not hesitate to contact us.

7 – PRICES, TAXES, FEES AND TARIFFS

Prices are expressed in euros, and are valid except for typographical errors. In the event that a manifest error occurs in setting the price that appears on the product sheet, the price established for said product in the informative email that we will provide you when we detect the error will prevail. The RRP of items with shipping address to the Peninsula and the Balearic Islands includes VAT. The RRP of items with shipping address to the Canary Islands, Ceuta and Melilla and, in general, any country other than Spain, does not include VAT. The price indicated on each item is its final price for shipments to these Autonomous Communities. Arenaa will not be responsible for the DUA or the import expenses and taxes (ISPI, IGIC), fees or tariffs generated at the customs office of destination, if applicable. IMPORTANT: We are not responsible for non-compliance or delay of obligations that are due to causes beyond our control, such as in cases of force majeure or fortuitous event. Although most deliveries are made within the indicated time frame, occasionally delays may occur due to data transcription errors, inclement weather, high order dates, etc. In this case, please contact us to resolve the issue as soon as possible. Furthermore, compliance with deadlines also depends on external third parties, so we are not responsible for strikes, closures, accidents or other causes of force majeure. However, Aenaa will always look for the fastest solution.