PRIVACY POLICY

1 – PRIVACY POLICY

This website belongs to the Spanish commercial brand Arenaa Arquitectura, Arte y Diseño SL. owned by JFCG with NIF B56310600 and address at Calle Sorní, 22.1 Valencia. For any questions or proposals, contact us by email: info@arenaa.es. Arenaa is deeply committed to compliance with Spanish regulations on the protection of personal data, and guarantees full compliance with the established obligations, as well as the implementation of the security measures provided for in art. 9 of Law 15/1999, on the Protection of Personal Data (LOPD) and its Development Regulation, as well as for compliance with the General Data Protection Regulation (RGPD) (EU) 2016/679. In accordance with these regulations, we inform you that the use of our website may require certain personal data to be provided through registration or contact forms, or by sending emails, and that these will be subject to

2 – OBTAINING AND PROCESSING DATA

Arenaa, as the person responsible for the Treatment, has the duty to inform the users of its website about the collection of personal data that may be carried out, either by sending an email or by completing the forms included in the website. Only the necessary data will be obtained to be able to perform the contracted service, or to be able to respond appropriately to the request for information made by the User.

CONTACT/EMAIL FORMS

Purpose: Respond to your request for information made through our contact form(s).
Legitimation: The legal basis that legitimizes this treatment is the User's consent, which may be revoked at any time.
Transfer of data: Personal data will be processed through servers managed by Nicline, which will be considered the Data Processor.
Additionally, Our email service provider, through which communications will be made, is Google, LLC, through Google Suite.
Mailing list registration forms (newsletter)
Purpose: Sending commercial communications of interest to the User. As established by the LSSICE, Arenaa undertakes not to send commercial communications without identifying them as such. For these purposes, the information sent to clients for the maintenance of the existing contractual relationship will not be considered commercial communication.
Legitimation: The legal basis that legitimizes this treatment is the User's consent, which may be revoked at any time.
Transfer of data: Personal data will be processed through servers managed by Nicline, which will be considered the Data Processor.

REGISTRATION/CLIENT REGISTRATION FORMS

Purposes:
Manage your User registration on our website.
Manage purchases made on our website.
Provide information about the processing and status of purchases.
Historical record of purchases made on our website.
Sending communications via email and/or telephone, in order to inform the User of possible incidents, errors, problems and/or order status.
Legitimation: The legal basis that legitimizes this treatment is the execution of a contract.
Transfer of data: Arenaa will not transfer or communicate your data to any third party, except in the cases legally provided for or when the provision of a service implies the need for a contractual relationship with a Data Processor. Thus, the User accepts that some of the personal data collected be provided to these Data Processors (payment platforms, agency, intermediaries, etc.),
when necessary for the effective performance of the contracted service. The user also accepts that some of the services may be, totally or partially, subcontracted to other people or companies, who will be considered Data Processors, with whom the corresponding confidentiality contract has been agreed, or adhered to their privacy policies. privacy, established on their respective web pages. The user may refuse to transfer their data to the Data Processors, by means of a written request, by any of the aforementioned means.
Furthermore, in those cases where it is necessary, Client data may be transferred to certain organizations, in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labor Inspection, etc.

3 – SECURITY MEASURES

Users are informed that, at Arenaa, technical and organizational measures have been adopted in accordance with the provisions of data protection regulations. The personal data collected in the forms are processed only by Arenaa staff or the Data Processors established here.
Appropriate security measures have been adopted for the data provided and, in addition, all the means and technical measures at your disposal have been installed to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided to us. they facilitate.

4 – TRUTHFULNESS OF THE DATA

The User declares that all the data provided by him is true and correct and undertakes to keep it updated. The user will be responsible for the veracity of their data and will be solely responsible for any conflicts or litigation that may arise due to their falsity. It is important that, so that we can keep personal data updated, the user informs Arenaa whenever there has been any modification to it.

5 – EXERCISE OF RIGHTS

The LOPD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. To do this, the user must contact, providing documentation that proves their identity (DNI or passport), by email to info@arenaa.es, or by written communication to the address that appears in our Legal Notice. Said communication must reflect the following information: name and surname of the User, the application request, address and supporting data.
The exercise of rights must be carried out by the User himself. However, they may be executed by a person authorized as the legal representative of the User, providing documentation that proves said representation.
The user may request the exercise of the following rights:

• Right to request access to personal data.
• Right to request their rectification (if they are incorrect) or deletion.
• Right to request the limitation of your processing, in which case they will only be kept by Arenaa for the exercise or defense of claims.
• Right to object to processing: Arenaa will stop processing your data, unless for legitimate reasons or the exercise or defense of possible claims, it must continue to be processed.
• Right to data portability: in case you want your data to be processed by another company, Arenaa will provide you with the portability of your data in exportable format.

In the event that consent has been granted for a specific purpose, the user has the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
If a user considers that there is a problem with the way in which Arenaa is handling their data, they can direct their complaints to the Security Manager or the corresponding data protection authority, the Spanish Data Protection Agency being the one indicated in the case. from Spain.

6 – DATA CONSERVATION

The personal data of Users who use the contact form or registration in the newsletter will be processed for the time strictly necessary to respond to the request for information, or until the consent granted is revoked.
For its part, the Client's personal data will be processed until the contractual relationship ends. The period of conservation of personal data will be the minimum necessary, and may be maintained until:
4 years: Law on Infringements and Sanctions in the Social Order (obligations regarding membership, registrations, cancellations, contributions, payment of salaries...); Arts. 66 et seq. General Tax Law (accounting books…)
5 years: Art. 1964 Civil Code (personal actions without special term)
6 years: Art. 30 Commercial Code (accounting books, invoices...)
10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.
No deadline: disaggregated and anonymized data.
In the event that candidate data (CV) is processed, Arenaa may keep their CV stored for a maximum of two years to incorporate it into future calls, unless the candidate states otherwise.

7 – SOCIAL NETWORKS

Arenaa has a profile on the main social networks on the Internet (Instagram and Facebook), recognizing itself in all cases as Responsible for the processing of the data of its followers, fans, subscribers, commentators and other user profiles (hereinafter, followers) published by Arenaa.
The purpose of data processing by Arenaa, when the law does not prohibit it, will be to inform its followers about its activities and offers, by any means that the social network allows, as well as to provide personalized customer service. The legal basis that legitimizes this processing will be the consent of the interested party, which may be revoked at any time.
In no case will Arenaa extract data from social networks, unless the user's consent to do so is specifically and expressly obtained (for example, to hold a contest on social networks).

8 – CONFIDENTIALITY

The information provided by the client will, in any case, be considered confidential, and cannot be used for purposes other than those described here.
Arenaa undertakes not to disclose or reveal information about the User's claims, the reasons for the advice requested or the duration of its relationship with the User.

9 – VALIDITY

This privacy and data protection policy has been drafted by experts, as of November 2, 2018, and may vary depending on changes in regulations and jurisprudence that occur, with the data owner being responsible for reading the policy. updated document, in order to know your rights and obligations in this regard at all times.

10 – CONDITIONS OF USE

This website details the services offered by Arenaa. Its use implies acceptance of the following conditions, declining to make any claim regarding them. This website contains texts prepared for merely informative or informative purposes, which may not reflect the current state of legislation or jurisprudence, and which refer to general situations, so its content should not necessarily be applied by the User to cases. concrete.
a) The use of this website is aimed at people of legal age. Minors under this age are not authorized to use this website.
b) Arenaa may modify the content of the website, its services and products, rates, guarantees, etc., at any time and without prior notice.
c) Arenaa may make links or other elements available to the user that allow access to other websites belonging to third parties. We do not market the products and services of these linked pages, nor do we assume any type of responsibility for them, nor for the information contained therein, nor for their veracity or legality, nor for any effects that may arise. In any case, Arenaa states that it will immediately remove any content that could contravene national or international legislation, morality or public order, proceeding to immediately remove the redirection to said website, informing the authorities. competent for the content in question.
d) The prices indicated on the website, if any, will be valid except for typographical errors, and are subject to change without prior notice.
e) It is not necessary to register on the website, or provide any type of personal data, to browse it.
f) Arenaa cannot guarantee the uninterrupted or completely error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.
g) Arenaa offers its services and products indefinitely, and may, however, suspend their provision, unilaterally and without prior notice.
h) Arenaa will not be responsible for any damages, whether to itself or to third parties, caused by misuse of this website by the user.
i) The user agrees not to use this website or the services offered on it to carry out activities contrary to the law, public order or these conditions.
The user who acts against the image, good name or reputation of Arenaa, as well as whoever illegally or fraudulently uses the designs, logos or contents of the website and/or attacks in any way against the intellectual and industrial property rights of the website or of its contents and services, will be responsible to Arenaa for its actions.
j) Arenaa is not responsible for viruses that originate from a telematic transmission infiltrated by third parties generated with the purpose of obtaining negative results for a computer system.
k) Arenaa is not responsible for the information and content stored, by way of example, but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, Arenaa makes itself available to all users, authorities and security forces, and actively collaborates in the withdrawal or, where appropriate, blocking of all content that could affect or contravene national legislation. , or international, rights of third parties or morality and public order. If the User considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
l) This website has been reviewed and tested to function correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, Arenaa does not rule out the possibility that there may be certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances may occur that make temporary access to the website impossible.
m) The content of the articles published on this website cannot be considered, in any case, a substitute for legal advice. If this were the case, the User should not act on the basis of the information contained on this website without first resorting to the corresponding professional advice.
n) Arenaa reserves the right to deny or withdraw access to the website and/or the services offered without prior warning, at its own request or that of a third party, to those Users who fail to comply with our conditions of use.